FAQ
The StokFella platform is SSL (Secure Sockets Layer) certified. This means any information you provide on the app is secured. None of your card details are stored on your phone or on their servers. All transactions are encrypted using the latest security processes. It is important you do not share your secret PIN code with anyone (including your fellow stokvel members and executives).
All information is treated with the utmost confidentiality, privacy, and security. Upon signup, you set up your own 4-digit secret PIN code to access and transact on our app. Even StokFella’s staff does not have any access to your PIN
All members of a Stokvel group will have access to view the statements of the group. If any money is taken out ALL the members will get real time notifications.
For stokvel related issues: info@tswalapropertystokvel.co.za
For Stokfella technical issues: info@stokfella.com
The joining fee can be paid over 4 instalments, within 7 days of you joining the Stokvel.
The monthly contribution is due by the 7th day of every month
The Stokfella app is linked to over 5 100 known retail outlets. When you Make a Payment you have an option to do a Retail Deposit payment. This allows you to make cash payments at any Pep, Spar, Shoprite, Checkers, PnP, Boxer and Ackermans’s money counter using your unique payment reference number. However the cost of this is higher than an EFT deposit and you will have to bear the cost. The Stokvel will deduct that cost from your contributions. The applicable fees can be viewed on the Stokfella website under fees. https://stokfella.com/pricing
The payment should reflect next to your name after 2 to 3 days on the group statement on the app. If it doesn’t, please contact info@tswalapropertystokvel.co.za
Yes, please ask them to email info@tswalapropertystokvel.co.za
Yes, there is a 24 months lock in period where the contributions will not be accessible to members.
In accordance to their contributions, members will receive dividends. Benefits methods and alterations to payment thereof, will be decided by the Board and the Executives based on the approved dividend policy and the performance of the investment.
Yes, there are exceptions. Any member exiting the Stokvel, voluntarily, will be entitled to sell their share in the Stokvel, firstly to existing members and then to outside third parties
Whilst the contributions are on the Stokfella app, the contributions will earn the applicable interest at the time. When the funds have been invested in a particular property, there will be no interest earned but dividends will be paid annually targeting a return on investment of 15% per annum. The actual dividend will vary per opportunity investment.
You can attend an information session; the dates will be updated on our website. Please like the Tswala Property Stokvel Facebook page so you can find more info about these sessions.
Our Stokvel is governed by the constitution which you can review before investing. However as the Stokvel is not a legal entity, funds will be invested through a trust where an attorney will serve as an independent trustee, to monitor compliance with all relevant laws and to provide the Stokvel with guidance when entering into agreements. The Constitution is available on the Stokfella, so if you sign up, you digitally accept the terms of the Stokvel. For copies please email info@tswalapropertystokvel.co.za
You can only join as individual members and not as a stokvel.
Property investment will be made as soon as we have the minimum amount required.
For as long as your capital remains invested will continue earning dividends but if you exit the Stokvel and sell your share you will stop earning.
This will be based on the proportional share that each member would have made in the investment. E.g. If your contribution was R15 000 per annum you will earn 1% of the dividends distributed based on a 100 members but if you contribute R30 000 you will earn 2% of the dividends distributed. If each member contributed equal amounts, then all members will earn equal returns
Properties will be owned by the Company and the Trust will be the sole shareholder of the Company. All the Stokvel members will be beneficiaries of the Trust, thus benefit from the profits made by the properties via dividends
No, the Board of Directors and Management team will decide on the deals to be invested in
The constitution will only be emailed on request. Otherwise, it can be found on the Stokfella platform.
Upon sign up, please send an email to infotswalapropertystokvel.co.za to request for the beneficiary form. Please complete, sign it and return it to the same email address
Only the Stokvel Chairperson need to have their FICA documents submitted.
Yes, the maximum number is 100 members per investment
The meetings will be recorded and will be made available.
No, the Stokvel will be run strictly online.
Yes, you can.
If there are not enough funds in the Stokvel for us to get into a property deal, the Company will borrow the money from relevant financial institutions after 12 months of contributions.
